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MANAGEMENT SERVICES
DEPARTMENT
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1.
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All visitors to
the information counter will be given prompt and efficient service
within a waiting period not exceeding three (3)minutes. |
2.
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All complaints
regarding the Council will be channelled to the Council’s departments
on the same day and acknowledgement of receipt will be given to
complainants within three (3) days. Feedback will be given to
complainants within seven (7) working days from the date of complaints. |
| 3 |
Duly
completed application received from Departments regarding confirmation
in service of staff will be processed within fourteen (14) days. |
4.
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Interviews to
fill vacancies will be held within fourteen (14) days from the date of
approval of the shortlisted candidates. |
5.
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Applications for
permit to take out scrap materials from industrials zones will be
processed within twoe (2) days from the date of application. |
| 6. |
Applications for
free industrial zone annual pass will be processed within one (1)
day from the date of application |
| 7. |
Enforcement
action will be taken within three (3) weeks from the date of receipt
from the Departments. |
| 8. |
Advisory service
on ICT will be given within seven (7) working days from the date
the request is received.
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| 9. |
Process and
approve applications to attend training/ courses/ seminar/ convention
within and outside the state within seven (7) working days from the
date of receipt applications. |
| 10. |
Arrange and
coordinate the Council’s Ordinary Meeting to be held at least once a
month as well as prepare minutes of meeting within seven (7) days after
the date the meeting was held.
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| 11. |
Technical
comments / opinion will be submitted within fourteen (14) days.
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| 12. |
Payment voucher
will be prepared and submitted to the Treasury Department within seven
(7) days from the date of receipt of invoice |
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TREASURY DEPARTMENT |
1.
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Rates will be
prepared and sent by post to ratepayers twice (2) a year i.e. 10th
January and 10th July |
| 2. |
Waiting time for
payment of bill at the cashier’s counter is limited to twenty (20)
minutes for peak period and ten (10) minutes for non peak period |
3.
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Payment to
Council’s suppliers and contractors will be processed and cheques
prepared within seven (7) days from the date of receipt of duly
completed invoice from Department for payment. |
4.
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Checks on
parking meters and car parks signboards will be carried out four (4)
times a month |
5.
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Checks on
parking lots will be carried out four (4) times a month. |
6.
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Annual Accounts
will be finalised in March the following year. |
7.
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Prepare payment
within fourteen (14) days. |
8.
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Action on
complaints received will be taken within two (2) days and reply given
within seven (7) days. |
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URBAN SERVICES, PUBLIC
HEALTH & LICENSING DEPARTMENT
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i) Public Health Section |
1.
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Action for
effective control and prevention of infectious diseases will be
carried out five days a week. |
2.
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Action for
epidemic control will be taken within twenty four (24) hours after the
outbreak of an epidemic |
3.
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Inspection for
purposes of controlling cleanliness of food premises will be carried
out a rate of thirty(30) premises per month. |
4.
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Promoting
awareness and changing public attitude towards positive values of
public health through talks which to be held twenty(20) times a month
and two (2) exhibitions per month. |
5.
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All slaughtering
of animals and meat inspection process at the Council’s Abattoir
will be carried out within two(2) hours.
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6.
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All slaughter
permits(Special Licence) will be issued immediately after the
application is received.
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7.
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Technical
comments/opinion will be submitted within fourteen(14) days.
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8.
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Payment voucher
will be prepared and submitted to the Treasury Department within
seven(7) days of receipt of invoice.
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9.
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Action on
complaints received will be taken within two(2) days and reply given
within seven(7) days
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ii)
Urban
Services Section |
1.
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All solid waste
are collected and transported according to schedule i.e. dailyfor
commercial premises and three(3) days a week for residential
premises.
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2.
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All solid waste
are collected and transported according to schedule i.e. daily except
Sunday for high rise buildings.
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3.
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All drains
and roads are cleansed according to schedule i.e. daily for main
drains and three(3) days a week for other areas.
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4.
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Ensure that
public markets are always clean when they are opened to the public.
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5.
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Clean the
Council’s public toilets at least once a day.
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6.
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Action on
complaints regarding non collection of rubbish on collection days will
be taken within twenty four(24) hours.
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7.
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Action on
complaints regarding clogged drains will be taken within
forty eight hours (48) hours.
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8.
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Technical
comments/opinion will be given within fourteen(14) days.
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9.
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Payment voucher
will be prepared and submitted to the Treasury
Department within seven(7)
days from the date of receipt of invoice.
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10.
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Action on
complaints received will be taken within two(2) days and reply given
within seven(7) days.
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iii) Licensing Section |
1.
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Application for
food establishment licence,places of public entertainment
licence,garage licence,trade,business and industrial licence as well as
licence for stalls on private land will be decided within four(4) weeks
and licence issued within seven(7) days.
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2.
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Application for
stall licence in eating shops will be approved and licence issued
within seven(7) working days.
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3.
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Application for
market stall site/complex/temporary hawkers’ sites licences will be
issued within fourteen (14) days from the interview date.
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4.
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Application for
temporary stall licence/ seasonal stall licence will be approved and
licence issued within one (1) day.
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5.
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Application for
banners/ streamers licence will be decided within four (4) working days
and licence issued within one (1) working day.
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6.
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Application for
dog licence/ non motorized vehicle licence will be decided immediately.
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7.
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Technical
comments/ opinion will be submitted within fourteen (14) days.
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| 8. |
Payment voucher
will be prepared and submitted to the Treasury Department within seven
(7) days from the date of receipt of invoice.
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9.
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Action on
complaints received will be taken within two (2) days and reply given
within seven(7) days.
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BUILDING DEPARTMENT |
| 1. |
Building Plan
application for Build then Sell ,High Impact,Foreign Investment
and Government Projects will be processed within four (4) months
and normal Building Plans will be processed within six (6) months.
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| 2. |
Application for
approval of Straightforward Building Plans(On the Spot Approval) will
be processed immediately and decision given within fourteen(14) days.
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| 3. |
Applications for
Renewal Plans will be processed immediately (On the Spot
Approval) and decision given within fourteen(14) days.
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| 4. |
Application for
Commencement of Work will be processed immediately and decision given
within three(3) days.
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| 5. |
Application for
Occupation Certificate will be processed and decided within
fourteen(14) working days.
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| 6. |
Planning
Application for change of use of building will be processed and
decided within three(3) months.
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| 7. |
Application for
permit plan received will be processed and decided within seven(7) days.
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| 8. |
Application for
permit to repair building will be processed and decided within seven(7)
days
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| 9. |
Technical
comments/opinionwill be submitted within fourteen(14) days.
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| 10. |
Payment voucher
will be prepared and submitted to the Treasury Department within
seven(7) days from the date of receipt of invoice
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| 11. |
Action on
complaints received will be taken within two(2) days and reply given
within seven(7) days.
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ENGINEERING DEPARTMENT
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| 1. |
Application for
Engineering plans involving Drain and Road Plans,Street lighting
Plan,Earthworks Plan and Sanitary Plan will be decided within a period
not exceeding fifty(50) days provided all documents submitted are
complete and in order as well as in compliance with all the Council’s
conditions.
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| 2. |
Recommendation
for Occupation Certificate will be made within ten(10) working days.
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| 3. |
All application
for materials to repair village access through gotong royong will be
decided within seven(7) days
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| 4. |
Approval for
Road Digging Permit will be issued within seven(7) days subject to
compliance with all the Department’s conditions.
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| 5. |
Technical
comments/opinion willl be submitted within twenty five(25) days.
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| 6. |
Payment voucher
will be prepared and submitted to the Treasury Department within seven
(7) days from date of receipt of invoice.
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| 7. |
Action on
complaints received will be taken within two(2) days and reply given
within seven(7) days
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DEVELOPMENT
PLANNING DEPARTMENT
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1.
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Planning
Permission application for Build then Sell, High Impact, Foreign
Investment and Government projects whether simultaneous / separately
will be processed and decided within four (4) months.
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2.
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Planning
Permission application for Sell then Build projects whether
simultaneous / separately will be processed and decided within six (6)
months.
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3.
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Application for
approval of Subdivision Plan, Assign and Alienation will be processed
and approved within four (4) months for Build then Sell and six (6)
months for Sell then Build projects.
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4.
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Application for
extension of Planning Permission Plan will be approved on the spot and
approval given within fourteen (14) working days.
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5.
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Application for
approval of Landscape Plan submitted to the One Stop Centre (OSC)
Committee will be decided within one (1) month.
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6.
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Recommendation
for Occupation Certificate will be made within seven
(7) days. |
| 7. |
Technical
comments / opinion will be submitted within fourteen (14) days.
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8.
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Payment voucher
will be prepared and submitted to the Treasury Department within seven
(7) days from the date of receipt of invoice
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9.
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Action on
complaints received will be taken within two (2) days and reply given
within seven (7) days.
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VALUATION &
PROPERTY MANAGEMENT DEPARTMENT
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1.
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All properties
will be assessed from the date of receipt of notice within six (6)
months.
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2.
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All application
for refund/ remission of rates will be decided within two (2) months
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3.
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All application
for exemption of rates will be decided within two (2) months.
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4.
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All application
for transfer of ownership will be decided within foue (4) weeks.
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5.
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All search and
enquiries on assessment rates wiil be replied within seven (7)
days.
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6.
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All application
for amendment to the valuation list will be decided within seven (7)
days
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7.
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Application for
the rental of Council’s properties will be decided within one (1) month.
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8.
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Recommendation
for issue of Occupation Certificate to the Building Department will be
made within seven (7) days from the date of receipt of memo from the
Building Department.
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9.
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Technical
comments / opinion will be submitted within fourteen (14) days.
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10.
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Payment voucher
will be prepared adn submitted to the Treasury
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11
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Action on
complaints received will be taken within two (2) days and reply given
within seven (7) days
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COMMUNITY SERVICES
DEPARTMENT
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1.
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Organise at least two (2) international level tourism events
professionally in accordance with the organisation’s and foreign
participants’ relationship.
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2.
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Organise mass
and community oriented recreational and sports programmes with total
involvement of NGO’s towards realizing the Penang State Government’s
aim of creating Penangite’s who are always”Clean,Active, Sporty and
Healthy“
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3.
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Application for
bookings of community halls, public fields & recreation parks,
Balik Pulau Complex and City Stadium will be decided immediately and
written applications will be replied within two (2) to one (1) week.
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4.
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Suppliers’ and
contractor’s claims will be processed for payment within fourteen (14)
days (including public holidays).
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5.
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Maintain
recreation and public parks daily to achieve zero complaint
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6.
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Action on
complaints received will be taken within two (2) days and reply given
within seven (7) days.
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7.
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All visitors to
the information counter will be given prompt, efficient and courteous
service.
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LEGAL UNIT
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1.
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Works, supply
and service contract will be prepared within seven (7) days.
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2.
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Nominal and
tenancy agreement will be prepared within a period not exceeding seven
(7) days
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3.
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All enquiries on
legal matters will be answered within fourteen (14) days.
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4.
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Technical
comments / opinion will be submitted within fourteen (14) days.
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5.
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Payment voucher
will be prepared and submitted to the Treasury Department within seven
(7) days from the date of receipt of invoice
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6.
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Action on
complaints received will be taken within two (2) days and reply given
within seven (7) days
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INTERNAL
AUDIT UNIT |
1.
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Convening
monthly meeting for Audit Unit Management.
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2.
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Auditing
functions are carried out systematically and in compliance with
specifications for management and financial audit to be prepared within
twenty one (21) working days.
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3.
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Auditing
functions are carried out systematically and in compliance with
specifications for follow up audit to be prepared within seven (7)
working days.
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4.
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Auditing
functions are carried out systematically and in compliance with
specifications for surprise auditing to be prepared within one (1)
working day.
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5.
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Prepare and
produce a balanced and free audit report for managemet and financial
audit to be prepared within seven (7) working days.
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6.
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Prepare
and produce a balanced and free audit report for follow up audit
to be prepared within four (4) working days. |
7.
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Prepare and
produce a balanced and free audit report for surprise auditing to be
prepared within one (1) working day.
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8.
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Take follow up
action and monitor Departments / Sections to enable audit queries to be
submitted within seven (7).
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9.
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Take actions on
the instruction of the Municipal President to carry out auditing or
checks on an ”ad hoc“ basis and submit report within seven (7)
working days.
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10.
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Prepare Internal
Audit Report before the end of January the following year.
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